Customer care
Authenticity & warranty
How to confirm a genuine Taekmo panel, and what's covered once it's on your roof.
Checking authenticity
Three quick ways to confirm a panel is genuine Taekmo.
01
Check the serial number
Every genuine Taekmo panel has a laser-etched serial number on the rear junction box, matching the number on its datasheet and box label.
02
Buy through verified channels
Order directly from taekmosolar.com or an installer listed on our verified partner page — third-party listings aren't guaranteed genuine.
03
Verify on request
Email your serial number to hello@taekmosolar.com and we'll confirm it against our production records within one business day.
Need a warranty claim reviewed?
Send your serial number and a short description of the issue and we'll take it from there.
Start a claim